How to Make an Insurance Claim

No one wants to make an insurance claim as a result of unfortunate circumstances. By following these simple instructions, you can help the insurer process your claim quickly and easily.

No one wants to make an insurance claim as a result of unfortunate circumstances. But, in the event you do find yourself in a car accident, the victim of theft or natural disaster damage, COTA Insurance and our underwriters Allianz and nib Travel Services do our best to make the claims process a positive experience.

By following these simple instructions, you can help them process your claim quickly and easily.

Making a claim: Motor insurance

In the event of an accident:

• Make sure everyone is safe.

• Record the name, address, phone number, email address, licence number, and insurer of any other drivers involved, along with the registration number of their vehicle.
• Try to gather names, addresses, phone numbers and email addresses of any witnesses.
• Notify the police as soon as possible, according to the state regulations.
• If your vehicle is not driveable and you have not notified Allianz of your claim, you can arrange for it to be towed somewhere safe under your comprehensive car insurance policy.
• Submit your claim online, once it is lodged, a friendly claims consultant will contact you as soon as possible. Or you can call claims on 1300 651 777 and a consultant will help you commence the claims process.

If your vehicle has been stolen:

• Report the theft to the police as soon as possible.
• Submit your claim online, once it is lodged, a friendly claims consultant will contact you as soon as possible. Or you can call claims on 1300 651 777 and a consultant will help you commence the claims process.

Making a claim: Home insurance or landlord insurance

• Make sure everyone is safe.
• If safe to do so, take measures to prevent further damage or loss.
• Call the police (as required) to report any malicious damage, theft, attempted theft, burglary or loss of insured property.
• Keep evidence of loss or damage to your insured property. The more information you have, the more likely your claim can be processed successfully.
• Don’t authorise repairs or replacement unless you are preventing loss, damage or liability.

• Submit your claim online, once it is lodged, a friendly claims consultant will contact you as soon as possible. Or you can call claims on 1300 651 777 and a consultant will help you commence the claims process.
• You will need to tell them the full details of the loss or damage, liability or injury that you might claim for.
• You’ll need to provide any receipts, valuations, photographs, items like instruction manuals to prove a proof of ownership.

Please refer to your PDS for further information.

Making a claim: Travel

• Visit the nib claims page for information on how to claim.
• Click here to view a checklist that help explain what you need to do when something happens and what documents you need to collect – before, during and after your travels.
• Alternatively, you can call nib Travel Services directly on 1300 353 176 (within Australia) or +61 2 7202 0508 (from overseas) and a friendly consultant will take you through the claims process.

If you are unfortunate enough to suffer a loss or damage you should report the incident as soon as reasonably possible. Remember, COTA Insurance are here to help. So feel free to call us on 1300 1300 50.

For more advice on making claims with our other types of insurance please visit – old.cota.com.au/make-a-claim/

Insurance and Membership Services Limited ABN 59 057 159 743, AR No 246235 trading as COTA Insurance (COTA, we, or us), arranges these insurances as agent of the insurer Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850, AFSL No. 234708 (except Travel, Boat & Life insurance). For travel insurance, COTA is an authorised representative (AR No 246235) for nib Travel Services (Australia) Pty Limited ABN 81 115 932 173, AFS Licence No. 308461. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193. We are a Referrer of Club Marine Limited (“Club Marine”) ABN 12 007 588 347, AFSL 236916. Club Marine is an agent of the insurer Allianz Australia Insurance Limited (“Allianz”) ABN 15 000 122 850 AFSL 234708 and is a member of the Allianz Group. Club Marine Assist is provided by Club Marine Limited limits, exclusions and terms and conditions apply. You should read and consider the Product Disclosure Statement and key fact sheets available from cota.com.au or by calling 1300 1300 50 before deciding whether to acquire any product mentioned. The relevant Target Market Determination is available by calling 1300 1300 50. We receive commission on these insurance products as a percentage of the premium paid for each policy ranging from 0.3% to 30%. Allianz also pays us a percentage of the profit which exceeds the agreed profit threshold for Home (excluding flood), Landlord (excluding flood), Motor and Caravan and Trailer policies arranged by us or renewed with Allianz in each calendar year, provided that the agreed premium threshold is met for these products. Additionally, we receive a marketing allowance from Allianz every 2 months, which is a percentage of the total premium earned on these policies in the previous 2 months. Ask us for more details before we provide you with services.